Cancellation & Refund Policy

At Construction Solutions & Services (operated under ShareWalls), we commit dedicated architectural talent, engineering resources, and material procurement to every project upon engagement.

This Cancellation and Refund Policy defines the terms under which clients may request project cancellations, the applicable retention fees based on project milestones, and the processing timelines for eligible refunds.

For architectural planning, 2D floor plans, 3D renderings, and structural concept design packages:

• Before Design Work Commences (Within 24 Hours of Booking): 100% refund of the booking amount minus a nominal 3% payment gateway processing fee.
• During Schematic & Conceptual Stage: If cancelled after site survey or initial layout drafting has begun, 50% of the initial design phase fee will be retained to cover professional labor costs.
• After 3D Renders or Final Working Drawings Issued: 100% of the design phase fee is non-refundable, as full intellectual property and drafting deliverables have been produced.

For turnkey construction, renovation, and civil structural projects:

• Before Site Mobilization: If cancelled prior to contractor deployment or material ordering, the advance deposit will be refunded after deducting site survey and estimation costs.
• Active Construction Phase: Once civil excavation or construction commences, refunds are calculated based on a formal audit. The client is responsible for paying for all executed works, on-site labor, and un-cancelable raw material orders.

PMC services operate on a periodic retainer or milestone-based model. Clients may terminate PMC supervision agreements by providing 7 days written notice. Retainers paid for subsequent unrendered supervision periods will be refunded pro-rata.

Custom interior furniture, cabinetry, and bespoke millwork orders cannot be cancelled or refunded once material cutting or factory fabrication has initiated.

The following costs incurred by Construction Solutions & Services are strictly non-refundable:

• Government municipal approval fees, sanction filing charges, and legal sanction fees.
• Soil testing, topographical survey, and third-party structural engineering audit fees.
• Custom-fabricated building materials or pre-ordered non-returnable supplies.

To request a cancellation, clients must submit a formal written request via email to contructionsolutionsservices@gmail.com or deliver a written letter to our registered studio office.

The request must state the project reference ID, property address, reason for cancellation, and client banking details for refund processing.

Once a cancellation request is audited and approved by our finance department:

• Audit & Financial Reconciliation: Completed within 7 to 10 business days from notice receipt.
• Refund Credit: Approved refund amounts will be disbursed within 14 business days following audit completion.

All approved refunds will be credited back to the original source payment method (bank account, credit card, or UPI transfer) used during booking. Cash refunds are not issued under any circumstances.

If you wish to modify project scope or pause execution due to budget constraints, we encourage opting for a Project Pause or Scope Amendment rather than full cancellation. Held deposits can be applied toward future phases within 6 months.

In cases where cancellations arise due to legal property title disputes, natural disasters, or unexpected government zoning changes, Construction Solutions & Services will work in good faith to minimize client financial loss and issue maximum allowable refunds for unrendered services.

If you have questions regarding an active cancellation request or refund audit status, please reach out to us: